Alpaka Warranty

At Beyond Resolutions, we stand behind the quality and craftsmanship of ALPAKA products. As the official distributor of ALPAKA in South Africa, we are committed to ensuring that our customers receive the best possible support for their purchases.

Warranty Coverage

ALPAKA products are built to last and come with a manufacturer’s warranty against defects in materials and workmanship. The warranty period varies by product and covers manufacturing defects, but it does not include normal wear and tear, accidental damage, misuse, or modifications.

If you believe your ALPAKA product has a warranty-related issue, please contact us with proof of purchase, a description of the issue, and clear images of the product. We will assess your claim and work with ALPAKA to find the best resolution.

Warranty Process

    1. Submit Your Claim – To initiate a warranty claim, email us at support@beyondresolutions.co.za with your order number, a detailed description of the issue, and photos.

    2. Assessment – We will review your claim and liaise with ALPAKA to determine the best course of action.

    3. Resolution – If approved, your item may be repaired, replaced, or refunded in accordance with ALPAKA’s warranty policies.

Warranty for Purchases made from ALPAKA’s International Store

We understand that many South Africans may have purchased their ALPAKA gear directly from the international Shopify store. While we’re excited that you’ve chosen this incredible brand, please note that Beyond Resolutions can only take responsibility for purchases made through our South African store.

As the official distributor of ALPAKA in South Africa, we strongly recommend that South African customers make their purchases through Beyond Resolutions to ensure full local support, quicker shipping, and a smooth shopping experience.

If you’ve purchased ALPAKA gear internationally, we’re still here to help in any way we can. While we cannot take liability for these warranties, we have a direct connection with ALPAKA and will do our best to assist with any warranty claims or product-related queries. However, please understand that this assistance isn’t guaranteed, and it may depend on the nature of your request.

Ultimately, our goal is to offer the best customer support possible, whether you’re buying from us or have a question about a past purchase. If there’s anything you need, feel free to reach out, and we’ll do our best to provide a solution.

For any warranty or return inquiries, contact us at support@beyondresolutions.co.za